Refund Policy

This placeholder Refund Policy describes how refund requests are considered for paid Cinexa plans and credit purchases. Final terms will be reviewed by a qualified legal professional.

Monthly and annual subscriptions are billed in advance. If you believe you were billed in error, contact us through the Contact page within a reasonable period and we will review the request in good faith.

Credits consumed by completed AI generations are generally non-refundable, as third-party provider costs are incurred at execution. Cinexa includes credit-check confirmations, error handling and retry controls to help avoid unintended spend.

Where a generation fails due to a Service-side issue, we may, at our discretion, restore the corresponding credits.

Reach out via the Contact page with your account email, the relevant invoice number or generation ID, and a brief description of the issue.